Operations Ethical Work Flow
This page is to help you understand and establish the ethical standards relevant to the organisational operations and day-to-day activities. This process must be followed in order to maintain Formal standards
Ethical workflow
Servicing & Repairs of vehicle
The servicing of the Company vehicle has been mandated to be done once every six months. A formal email must be sent to the OM one month before the next service, and the OM must send this conclusion quote to the Director and copy the Admin officer. In the case of any emergency repairs, a quote and explanation of repairs must be sent to OM and also forwarded to the Director requesting support for the repairs
Repairs of office Computers
Where there is a need to make repairs for office computers or buy any hardware accessories, a formal request must be made via email to the OM, who will then have an operation expenses limit she can approve without the consent of the Director. This must be sent through and reasons must be stated on why the repairs are required or the purchases is needed
Repair and maintenance of office furniture
When any of the office furniture requires repairs, the staff must make an official email to the OM regarding this issue and copy the Admin staff. OM would assess these repairs through any of the supervisors or whatsapp video. Once the cost of repairs falls under her expenditure limits, payments will be made for such repairs
Travel Cost
Where employees are required to embark on an official journey, they will need to send an email to the admin staff and copy the OM, then as long as the cost falls under the expenditure limit of the OM, approval would be given and payment made
Absence
When an employee requests a day off due to health reasons or personal issues, an official email must be sent to the direct supervisor and then put into copy to the OM. Then such individual needs to also send a WhatsApp message to the OM for quick response in case the email has not been attended to if the absence is an emergency
Querrying about a student application
When an employee wants to query another staff on a specific student application, you are advised to email and do a WhatsApp follow-up. This official method must be adhered to.
Handling Greviance
A grievance is a complaint or disagreement that can be made by an employee to their employer. However, management has set up a committee that handles disagreements amongst employees and students/ clients. The committee members are Mr Emeka Ibeji, Miss Victoria Chilaka, Mr Henry Erondu. They will go through such disagreements and make recommendations to the OM. If you have any issue or complain, you are expected to send an email to these three individuals and they have within 5 days to resolve the issue.
Addressing welfare issues
When an employee is concerned about any welfare issue, the procedure must be to email the admin staff and copy your OM. The admin staff can then reach out to me either through informal or formal methods to look into the issue. This means the admin staff can text me or send me an email.
Requesting for Salary Advance
Employees can request for salary advance if they fill that they need funds to solve specific issues of concern. This must be done early enough. You must complete the Salary Advance Form, and it may take between 2-5 days to get a response from management.
Requesting for your commissions
At the end of any recruitment process, and you have confirmed that your students are fully enrolled, you are required to compile the list of your students and the schools, then send it to Amarachi through her email, and she will cross-check to assess if we have received payments from the school before remittance is made to you.
Reporting unethical issue
When a staff observes any unethical act or conduct, it is in the company policy that you must email or call your OM and DOM on this observation. It is wrong for you to see someone doing something wrong or behaving unethically, and then you go silent about it. Note every reports made would be kept in confidence
Uploading Expenses Receipts/ invoice
Employees must always upload receipts and invoices of expenditures made through the link below. This will automatically be sent to Jessica;'s email. Employees must stop sending invoices through whatsapp. Once this is done, employees must file the original copy neatly in a file created at their local offices
Medical Reimbursement
Employees who have paid for medical treatment within the year can make medical reimbursement by uploading their medical receipts. This will be sent automatically to the admin staff for assessment and refund.
Training & Awareness
We can provide regular training to employees on ethical conduct, decision-making processes, and the importance of maintaining ethical standards in their work.